REVOCATION
(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot predominantly be attributed to his or her commercial or independent professional activity (excluding “unique+” items)), you have a right of withdrawal in accordance with the statutory provisions.
(2) You have the right to withdraw from this contract within 14 days of receipt of the goods without giving any reason and to return the goods to us.
(3) Please proceed as follows when revoking your consent!
1. If you would like to return something, please send an email to heldendernachtofficial@gmail.com, stating your order number. Please include the word “Cancellation” in the subject line.
2. After positive review of the cancellation request, we will send you a cancellation confirmation. (Possible reason for a negative review see §3 (4))
3. After receiving the cancellation confirmation, the return process is initiated and you can send the package back with sufficient postage to the following address:
R View Productions
Zellach 126/11
9413 St. Gertraud
Austria
4. After receipt of the return, we will refund all payments that we have received from you in connection with this order via the respective payment method within a maximum of 14 working days. Note: Shipping costs incurred during the return will not be refunded! You will be informed of the exact status of your return by email upon request.
(4) Please note that products made especially for you (“unique+” items) cannot be returned. This only applies if there is no product defect or incorrect personalization.
(5) Please also note that damage that cannot be traced back to material or manufacturing defects will be considered negligent by us and will not be accepted for return. In this case, the return will be sent back to you and there will be no refund for any payments we have received from you in connection with this order, nor for the shipping costs incurred in the return.
EXCHANGE
(1) If a product does not fit you, contact us and we can send you the right one